TERMS OF SERVICE
WELCOME: We are pleased to have you part of – or thinking about becoming part of – our culinary family. It is our intent to be completely transparent and provide you with excellent service throughout your journey with us. In order to do this, we need to form a collective bond with terms of service.
WHAT WE PROVIDE: For Deliveries: Simple Earth Cuisine, LLC will submit a new menu each week you are in our delivery rotation. There is a two meal minimum and five meal maximum. Our menu is written to incorporate Traditional and Low Carb options. We only allow light modifications to the menu and any major changes will be an additional charge. We make all meals fresh in our commercial kitchen, package, label and deliver them to your home. Once the meals leave our kitchen, we will notify you via text message, give an estimated time the meals will be in transit as well as notify you when the meals are safely delivered to your door. We ask that meals are received and refrigerated within 15-20 minutes of their arrival for best food safety practices. For in-home service, Simple Earth Cuisine and your chef will consult and design your weekly menu. The menu will be submitted to your for your changes. Once the menu is approved by you, Perishable groceries will be sourced the morning of the cook-day, while non-perishable groceries may be sourced a few days prior to and/or the morning of the cook-day. Your chef will enter your home, put away groceries, set up in your kitchen and prepare, package, label and store your meals as per our agreement set in our consultation. your chef will arrive at the same time and day, unless mutually changed by both parties.
WHAT WE EXPECT FROM OUR CLIENTS:
SUBSCRIPTION SERVICE/BREAKS OF SERVICE: For deliveries: we are considered a subscription meal service. When you become part of our family, we expect to work with you on a weekly, bi-weekly or monthly basis. There is no penalty or fee for taking a week or two off for vacation or other needs, nor is there any penalty or fee for canceling service. However, we do ask that your continuation with our service is consistent. *If too many pauses or elongated breaks occur, we will request that you cancel. We also ask that you let us know of any hiatus or break of service at least one week prior to our next scheduled delivery. *We charge a $50 fee if this advanced notice of hiatus/break is ignored more than once. For in-home chef service: Advanced notice of vacations and/or hiatus/break of service is needed at least 2 weeks prior. *If the break in service is longer than one week, you will be invoiced $250 per week thereafter to hold your chef until service is resumed.
CONTAINER FEE: For meal deliveries, we require an additional, one time purchase of stainless steel or pyrex glass containers, which fit your meal plan. You will be purchasing two sets of containers and two coolers, one set will be delivered to you with freshly prepared meals in them. The second set will be for the next scheduled delivery when the first set is picked up. We ask that you enjoy your meals, clean them and put them into the empty cooler they came in. Upon your next delivery day, place the cooler in an easy to access spot for our delivery person to retrieve when they deliver your new, fresh meals. For in-home chef service, appropriate containers will be provided. We can work with containers that you have in addition to any new set, however, to be sure your chef has the appropriate containers for the job, we feel it is necessary to provide them. Containers can be stored in the cupboard or on the counter, waiting for your Chef to put new meals into them.
MENU CONFIRMATION: For meal delivery, Simple Earth Cuisine will email a sample menu to your inbox. There is a 2 day period for you to make your selections and for your menu to be confirmed. Meal delivery clients can email their selections on or before the confirmation day and time. For In-home chef service: You will have personal dialogue with your chef via text or phone call. We will determine as to how to best fit your needs and can do all the planning without your input or, consult with you as much as necessary to make sure your meals are exactly how you want them.
PAYMENTS: For meal delivery: Payments are made via our website with either ApplePay or Credit Card. Sales tax is collected on all transactions and will be added to your sale at the checkout page. Once you receive a menu confirmation email, it will give you the prompt to go to the website and pay for your order. Payment must be made prior to delivering your meals. For in-home Chef Service: Payment of service will be invoiced either by Zelle or ApplePay. Payment is due upon receipt of the invoice. We also ask that you provide a pre-paid debit card for your Chef to purchase groceries and any supplies prior to cooking your meals.
GETTING IN TOUCH: We are a very small business with attention to detail and customization. Being a small business, we are available to answer your questions from the team who is providing your service. For meal delivery: If you have any questions or comments you wish to share, please feel free to email: SimpleEarthCuisine@gmail.com, or call (646) 902-4488. For In-home Chef Service, you will have direct contact with your Chef with certain day and/or evening hours in which they will be available for you.